The IRS continues to face significant staffing reductions, leaving tax professionals and taxpayers to rely increasingly on self-help tools and digital services. This session explores practical ways to navigate IRS resource constraints by leveraging online accounts, secure communication platforms, and other technology-driven solutions. Participants will gain strategies to streamline compliance, improve client outcomes, and reduce frustration while maintaining high professional standards. The presentation also highlights external resources — from advocacy groups to professional networks — that can strengthen tax practice in an era of limited IRS capacity.
In this course, you will be able to:
Describe how IRS staffing challenges affect taxpayer service and practitioner interactions.
Identify the most effective IRS self-help tools and digital resources for resolving client issues.
Apply practical strategies to streamline compliance and communication with the IRS.
Who should attend:
CPAs, EAs, and tax professionals advising clients with the IRS.
1 CPE hour

Victoria Boon, MBA
Tax Consultant | Educator | Subject Matter Expert
With more than 20 years of federal tax experience, Victoria Boon is a nationally recognized expert in complex audit strategies, tax law interpretation, and compliance training. She is a subject matter authority on IRC §§ 1031, 162, 274, and conservation easements, and has guided hundreds of tax professionals through intricate audit issues and IRS procedures.
During her distinguished career with the IRS Large Business & International Division, Victoria developed and delivered high-impact training for revenue agents nationwide, updated cornerstone IRS publications and served as a campaign expert on specialized issues such as aircraft taxation and conservation easements.
Today, Victoria brings her deep technical knowledge and educator’s mindset to the private sector, offering tailored consulting and continuing education for tax professionals, attorneys, and businesses. Whether advising on audit defense strategies, refining compliance policies, or teaching advanced tax concepts, she is committed to delivering practical, accurate, and actionable guidance.
Victoria holds an MBA from the University of North Carolina at Greensboro and a BBA in Accounting & Marketing from the University of Wisconsin Oshkosh. She is an accomplished presenter, known for transforming complex tax rules into clear, accessible insights.
Thriving with Less IRS: Smart Self-Help Strategies for Tax Pros

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